Legal

Payment Policy

Valmont Wear Policy page Updated automatically

Thank you for choosing Valmont Wear for your purchase. Our payment policy is designed to provide you with a safe, simple, and secure shopping experience.

Secure Payment Process

All payments on our website https://valmontwear.com/ are processed in the relevant local currency depending on your market. We currently support Denmark, Germany, Austria, Sweden, Italy, Spain, France, the Netherlands, Ireland, Poland, the Czech Republic, Finland, Luxembourg, and Romania.

Payments are processed in the local currencies of active markets, including Danish kroner (DKK), Swedish kronor (SEK), euros (EUR), and Polish zloty (PLN), among others, depending on your location.

We protect your payment information with advanced security protocols such as SSL encryption, so you can shop safely and securely.

Once your order has been completed, you will receive an order confirmation by email with all the details.

If you experience payment problems or errors with your order, please contact us immediately. We are ready to help. Want to track your order? view your order here!

Accepted Payment Methods

Visa
Mastercard
Maestro
American Express
Shop Pay
Google Pay
PayPal
MobilePay
BLIK

VAT and Customs Duties

All prices shown in our store exclude VAT, customs duties, and import fees, in the local currency. Orders are shipped on a DDU/DAP basis (Delivered Duty Unpaid / Delivered At Place): import VAT, customs duties, and handling fees are not included in the price and will be charged to you (the customer) by the carrier or customs authorities upon delivery.

Invoices

You will automatically receive an order confirmation by email when your payment has been completed - this serves as your proof of purchase. Valmont Wear sells exclusively to private consumers (B2C) and therefore cannot issue formal VAT invoices.

Fraud Prevention

To protect our customers and business from fraudulent activity, we use a multi-layered security approach. All orders undergo a thorough fraud review. We use Shopify's advanced fraud analysis tools and may also use third-party services such as Disputely or Chargeflow to identify and flag potentially risky transactions.

If our system flags an order as suspicious, we reserve the right to:

Request additional verification from the customer. This may include confirmation of personal information or a partial image of the payment card and a valid ID (with sensitive information covered).
Cancel the order and refund the full amount to the original payment method.

This process helps secure every transaction and protect cardholders against unauthorized use.

Payment Disputes/Chargebacks

We encourage customers to contact us directly at info@valmontwear.com to resolve any issues with their order. We are committed to finding a fair and prompt resolution.

A chargeback occurs when a customer disputes a payment directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process:

We receive a dispute notification from the financial institution.
Our team conducts an internal review within 5-7 business days and gathers all relevant documentation, including order details, proof of delivery, tracking information, and correspondence with the customer.
This documentation is submitted to the card issuer, which makes the final decision.

Please note that our Refund Policy applies to all returns and refunds. Initiating a chargeback for a non-defective item you wish to return is not the correct procedure and may delay the resolution.

Subscriptions or recurring payments

Valmont Wear currently does not offer subscription-based products or services. All purchases on our website are one-time transactions. You will only be charged for the items you purchase at the time of purchase.

Pre-authorization/pending amount

When you place an order, your bank or card issuer may reserve a temporary amount on your account, known as a pre-authorization. This is not a final charge, but a verification that sufficient funds are available for the purchase. The amount will only be charged ("settled") once your order is processed for shipment. You may see this as a "pending" amount on your statement. If your order is canceled for any reason, this pre-authorization will be released. The time it takes for the funds to become available again in your account depends on your bank's policy, typically between 3 and 10 business days.

Related policies

For more information, see our Refund Policy and Terms of Service.

Do you have questions about payment? Email us at info@valmontwear.com or contact us here.

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