Delivery Policy

Welcome to Valmont Wear's delivery policy. We strive to offer a reliable, transparent, and secure delivery experience from the moment you place your order until it is delivered.

We deliver to the following active markets: Denmark, Germany, Austria, Sweden, Italy, Spain, France, the Netherlands, Ireland, Poland, Czechia, Finland, Luxembourg and Romania.

Processing and delivery

• Order deadline: Orders placed before 6:00 PM (CET) are processed the same business day
• Processing time: 1–2 business days (Monday–Friday, excluding holidays)
• Delivery time: 4–8 business days (total delivery time: 5–10 business days)

The total delivery time consists of both processing time and shipping time. During periods of high demand or due to external factors such as customs processing, holidays, weather conditions, or delays with the shipping company, delivery times may be longer than usual.

Delivery process

Once you have completed your order, you will receive an order confirmation by email. As soon as your order is packed and dispatched from our warehouse, we will send a shipping confirmation with a tracking number so you can follow your package all the way to delivery.

Shipping and delivery costs

• Shipping is handled by our international shipping partners
• Delivery time depends on the destination and any external factors
• We offer free shipping on all orders in all our active markets: Denmark, Germany, Austria, Sweden, Italy, Spain, France, the Netherlands, Ireland, Poland, Czechia, Finland, Luxembourg and Romania

Order tracking

You can track the status of your order at any time here:
🔗 Track your order

Please note that tracking information may take up to 24 hours to update after dispatch.

Delays

Although we do our best to ensure timely delivery, delays may occasionally occur. These can be due to holidays, customs processing, logistical challenges, weather conditions, or other unforeseen events with the shipping company. If your order has not arrived within the expected delivery time, please feel free to contact our customer service.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us as soon as possible and no later than 7 days after receipt. Please attach photos of the item along with your order number so we can find the best solution for you as quickly as possible.

Order cancellation

If you wish to cancel your order, please contact us as soon as possible after purchase. We will do our best to accommodate your request. However, if the order has already been processed or dispatched from the warehouse, we cannot guarantee that the cancellation can be completed.

Customs and duties

All prices are exclusive of VAT, customs duties and import taxes. As our products are shipped directly from our international warehouse outside the EU, import VAT, customs duties and/or other charges may be levied upon delivery. These costs are charged directly to the customer by the shipping carrier or customs authorities and are not included in the purchase price.

Optional Shipping Protection

For added peace of mind, we may offer optional shipping protection at checkout. This service provides coverage for your order in the event it is lost, stolen, or damaged during transit. If you purchase shipping protection and experience one of these issues, you can file a claim for a replacement or refund. Please note that shipping protection does not cover delivery delays or packages returned to sender due to an incorrect address or unpaid customs fees.

Contact

Valmont Wear (LRS ECOM B.V.)
Gravin Juliana van Stolberglaan 31
2263 AB Leidschendam, the Netherlands

📧 info@valmontwear.com
📞 +31 6 20081625