Frequently asked questions
Everything about delivery, returns, payment, and products
1Shipping and delivery
You can track your shipment at any time via our tracking page. Once your order has been shipped, you will automatically receive an email with the tracking number.
Note: it can take up to 48 hours for the tracking information to be updated after shipping.
Processing time: 1-2 business days (Mon-Fri). Delivery thereafter within 4-8 business days via a reliable carrier with Track & Trace.
Total estimated delivery time: 5-10 business days. During peak periods (sales, holidays), this may be longer.
Package not received within 10 business days after shipping? Check the tracking status or contact us.
We offer free shipping on all orders in Belgium, Denmark, Germany, France, Ireland, Italy, the Netherlands, Austria, Poland, Spain, and Sweden — with no minimum order amount.
For details, see our shipping policy.
Yes. Immediately after your purchase, you will receive a confirmation email. Once the package has been shipped, you will receive a second email with the tracking number.
Can't find the confirmation email? Check your spam folder or search for «Valmont Wear». Still nothing? Contact us.
If your order has not yet been shipped, we will do our best to change the address. Contact us as soon as possible with your order number and the new address.
Once the order has been shipped, address changes are unfortunately no longer possible.
Cancellation is possible as long as your order has not yet been processed and shipped. Send an email directly to info@valmontwear.com with your order number.
Has the order already been shipped? Then follow our return procedure.
Send us an email directly at info@valmontwear.com with your order number and clear photos of the item. We will quickly arrange a new, correct item — at no extra cost.
2Returns and refunds
You have 30 days from receipt to request a return. Items must be unused, unwashed, and in original condition — with all labels and packaging intact.
Hygiene products such as underwear or accessories can only be returned if unopened.
Always contact us first: often we can offer a partial refund, size exchange, or voucher without you needing to send anything back.
Send an email to info@valmontwear.com with:
- Your order number
- At least one photo of the item
- (Optional) reason for return
We respond within 24-48 hours (Mon-Fri) with return instructions. Or download our return form (PDF).
Return shipping is at the customer's expense, except if the item is defective or incorrectly delivered — then we cover the full cost.
Return costs are usually between 149 DKK and 249 DKK, depending on package size and chosen carrier.
The return address (our international warehouse) will be provided once your return request is approved. For details, see our refund policy.
After receipt and approval of the return, the refund will be processed within 7 business days via the original payment method.
Total processing time: shipping to warehouse → inspection 2-3 business days → processing up to 7 business days → bank 2-5 business days. Usually a total of 10-15 business days.
Yes. Follow the same procedure as for a return, and specify in your email which size or color you want. Price differences will be discussed in advance.
Start via our contact form or email info@valmontwear.com.
Contact us within 7 days of receipt via info@valmontwear.com with your order number, a description, and photos of the defect. We will find a quick solution — often without a return.
3Payment and security
- Cards: Visa, Mastercard, American Express, Maestro, Union Pay
- Wallets: Apple Pay, Google Pay, MobilePay, Shop Pay, PayPal
For details, see our payment policy.
Yes. Payments are securely processed via an encrypted SSL connection and comply with the PCI-DSS standard. Card details are encrypted and stored by Shopify — not by us.
Transactions are in the local currency of the destination country. For more info, see our privacy policy.
Try the following:
- Check card details and billing address
- Try another payment method (MobilePay, PayPal, Apple Pay)
- Clear your browser cache or use incognito mode
- Contact your bank — it may be blocked
Still not working? Contact us.
Codes are case-sensitive — better to copy and paste than type. Most common causes:
- Code has expired or has already been used
- Cannot be combined with ongoing promotions
- Minimum order amount not reached
Unsure? Send us the code, and we’ll check it.
In the local currency of the destination country:
- Denmark: DKK
- Sweden: SEK
- NL, BE, DE, AT, IT, ES, FR, IE: EUR
- Poland: PLN
For a card in another currency, your bank will automatically convert.
4Product and sizes
Every product page has a size chart. Measure a garment that fits you well and compare the sizes.
Unsure between two sizes? Choose larger for a relaxed fit, smaller for a tight look. Not sure? Send us your measurements for advice.
Material and care instructions are on every product page. General tips:
- Machine wash at 30°C, delicate cycle
- Wash inside out
- Air dry, avoid tumble dryer and bleach
Specific question? Contact us.
Stock is updated in real time. If a size or color is visible on the product page, it is available. Greyed-out sizes are sold out.
Want a notification when back in stock? Let us know, and we’ll add you to the list.
Email to info@valmontwear.com with the product name and your question. We respond within 24-48 hours (Mon-Fri, 09:00-18:00 CET).
